Help & Support

A health score is a composite number from 0 to 100 that reflects how healthy and active a SaaS vendor appears across multiple signals. It combines:

• Infrastructure signals — HTTP uptime, SSL certificate validity, DNS resolution
• Activity signals — job postings, changelog/release frequency, GitHub commits
• Web presence — docs, status page, community forums

Scores are color-coded: 70–100 healthy, 40–69 watch closely, 0–39 high risk. A vendor can be technically "up" but score low — that's the point. We catch slow decline, not just outages.

Basic health checks (HTTP, SSL, DNS) run daily for all monitored vendors.

Deep signal scans (job postings, changelog activity, GitHub, web presence) run on demand — click Deep Scan in your dashboard to trigger a fresh scan. Deep scans are more resource-intensive so they're not fully automated yet.

You can always trigger a manual scan for any vendor directly from the dashboard.

In your dashboard, click + Add Vendor in the top nav. Enter the vendor name and domain (e.g., stripe.com) and choose a category. Hit save — SunsetRadar will run an initial scan automatically.

Free tier users can monitor up to 3 vendors. For the full list of 118+ pre-loaded vendors or to add custom/private vendors, upgrade to Pro or Team.

The free tier includes:

• 3 monitored vendors — choose any from our database
• Basic health checks — HTTP status, SSL certificate, DNS resolution
• Dashboard access — full UI with search and filters

Not included on free: deep signal scoring, email alerts, custom/private vendor monitoring, historical trend data, and Slack/webhook integrations. Those are available on Pro ($49/mo) and Team ($149/mo).

Alerts are tiered by plan:

• Free — No alerts. Check your dashboard manually.
• Pro ($49/mo) — Email alerts when a vendor's health changes (e.g., drops to Warning or Dead).
• Team ($149/mo) — Email alerts + Slack notifications + webhook delivery to any endpoint.

You can configure alert thresholds (e.g., "notify me if score drops below 50") from your account settings on paid plans.

Yes — on Pro and Team plans. The Custom Vendor feature lets you add any publicly-accessible domain to your watchlist, including internal staging tools, homegrown platforms, or niche vendors not in our database.

We require that the domain respond to HTTP (not behind a VPN or firewall) for basic health checks. Deep signal scans work best for publicly-indexed tools with visible GitHub repos or changelogs.